AutoConnex Connecting you to the automotive aftermarket

Web page last modified: 02-15-2019 15:06 EST


Customer service representatives (CSRs) are the link between a business and its customers. CSRs are usually the first point of contact for customers and greet guests in a polite and professional manner. CSRs interact with customers to book appointments, handle complaints, process orders, and provide information about an organization’s products and services.

Customer service representatives work to ensure a positive customer experience by promptly and accurately answering phone calls, emails and addressing face to face customer inquiries. He or she provides information and solutions to customers and remains the touch point throughout the customer experience ensuring all relevant information and payment is processed.

CSRs also provide office support to company employees and may be responsible for managing the accounts payable and receivable function for the location.

 



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Average Salaries by Region

Canada $49,769
Alberta $58,015
Ontario $51,832
Quebec $38,374
Region Average Salary
Canada $49,769
British Columbia $56,232
Alberta $58,015
Saskatchewan & Manitoba $45,726
Ontario $51,832
Quebec $38,374
Atlantic Provinces $35,870


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Forecast: Total jobs over 5 years

Region 2017 2018 2019 2020 2021 2022
BC 555 581 594 606 618 631
Alberta 541 557 566 574 583 591
Saskatchewan & Manitoba 359 368 373 377 382 387
Ontario 1,252 1,308 1,332 1,353 1,374 1,394
Quebec 963 993 1,004 1,014 1,024 1,034
Atlantic provinces 257 262 264 265 267 268


Full Time vs. Part Time Overall


Full Time in 2018

99%

Part Time in 2018

1%

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Region Full Time Part Time
B.C. 99% 0%
Alberta 99% 0%
Saskatchewan & Manitoba 99% 0%
Ontario 99% 0%
Quebec 99% 0%
Atlantic 99% 0%


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Gender Breakdown

Men and Women Working in the Aftermarket Sector


Males in 2017

54%

Females in 2017

46%
Age Range Percentage
Less than 20 0%
20-29 18%
30-39 32%
40-49 28%
50-59 16%
60+ 4%

  • High School diploma or equivalent.
  • Training is mostly on-the-job.
  • Experience with customer service is an asset.
  • Good reasoning abilities and a thorough knowledge of automobiles along with an understanding of current tools.
  • Experience with Microsoft Office suite products is an asset.

On average customer service representatives have

11.8 years of experience

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Avg. Years Experience Breakdown

Less than 1 year 6%
1-5 years 37%
Over Five Years 56%

Avg. Years Experience Breakdown

Experience Percentage
Less than 1 year 6%
1-5 years 37%
Over Five Years 56%