Job Description
Customer service representatives (CSRs) are the link between a business and its customers. CSRs are usually the first point of contact for customers and greet guests in a polite and professional manner. CSRs interact with customers to book appointments, handle complaints, process orders, and provide information about an organization’s products and services.
Customer service representatives work to ensure a positive customer experience by promptly and accurately answering phone calls, emails and addressing face to face customer inquiries. He or she provides information and solutions to customers and remains the touch point throughout the customer experience ensuring all relevant information and payment is processed.
CSRs also provide office support to company employees and may be responsible for managing the accounts payable and receivable function for the location.
Salary
Average Salaries by Region
| Region | Average Salary |
|---|---|
| Canada | $49,769 |
| British Columbia | $56,232 |
| Alberta | $58,015 |
| Saskatchewan & Manitoba | $45,726 |
| Ontario | $51,832 |
| Quebec | $38,374 |
| Atlantic Provinces | $35,870 |
Occupation Outlook
Forecast: Total jobs over 5 years
| Region | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|---|---|
| BC | 555 | 581 | 594 | 606 | 618 | 631 |
| Alberta | 541 | 557 | 566 | 574 | 583 | 591 |
| Saskatchewan & Manitoba | 359 | 368 | 373 | 377 | 382 | 387 |
| Ontario | 1,252 | 1,308 | 1,332 | 1,353 | 1,374 | 1,394 |
| Quebec | 963 | 993 | 1,004 | 1,014 | 1,024 | 1,034 |
| Atlantic provinces | 257 | 262 | 264 | 265 | 267 | 268 |
Full Time & Part Time Breakdown
Full Time vs. Part Time Overall
Full Time in 2018
Part Time in 2018
Diversity
Education, Training & Experience
- High School diploma or equivalent.
- Training is mostly on-the-job.
- Experience with customer service is an asset.
- Good reasoning abilities and a thorough knowledge of automobiles along with an understanding of current tools.
- Experience with Microsoft Office suite products is an asset.
Job Openings
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