Customer Service Representative

Job Description

Customer service representatives (CSRs) are the link between a business and its customers. CSRs are usually the first point of contact for customers and greet guests in a polite and professional manner. CSRs interact with customers to book appointments, handle complaints, process orders, and provide information about an organization’s products and services.

Customer service representatives work to ensure a positive customer experience by promptly and accurately answering phone calls, emails and addressing face to face customer inquiries. He or she provides information and solutions to customers and remains the touch point throughout the customer experience ensuring all relevant information and payment is processed.

CSRs also provide office support to company employees and may be responsible for managing the accounts payable and receivable function for the location.

Salary

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Graph Table

Average Salaries by Region

Canada $49,769

British Columbia $56,232

Alberta $58,015

Saskatchewan & Manitoba $45,726

Ontario $51,832

Quebec $38,374

Atlantic Provinces $35,870

Region	Average Salary
Canada	$49,769
British Columbia	$56,232
Alberta	$58,015
Saskatchewan & Manitoba	$45,726
Ontario	$51,832
Quebec	$38,374
Atlantic Provinces	$35,870

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Source: AIA Study

Occupation Outlook

Full Time & Part Time Breakdown

Full Time vs. Part Time Overall

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Full Time in 2018

99%

Part Time in 2018

1%

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Graph Table

Region	Full Time	Part Time
B.C.	99%	0%
Alberta	99%	0%
Saskatchewan & Manitoba	99%	0%
Ontario	99%	0%
Quebec	99%	0%
Atlantic	99%	0%

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Source: AIA Study

Diversity

Education, Training & Experience

• High School diploma or equivalent.
• Training is mostly on-the-job.
• Experience with customer service is an asset.
• Good reasoning abilities and a thorough knowledge of automobiles along with an understanding of current tools.
  
• Experience with Microsoft Office suite products is an asset.

On average customer service representatives have

11.8 years of experience

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Graph Table

Avg. Years Experience Breakdown

Less than 1 year 6%

1-5 years 37%

Over Five Years 56%

Avg. Years Experience Breakdown

Experience	Percentage
Less than 1 year	6%
1-5 years	37%
Over Five Years	56%

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Source: AIA Study

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