Job Description
An automotive service advisor acts as a bridge between the customer and the automotive service technician. They work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions. The advisor translates repair problems, which may be very complicated, into language the customer can understand.
In sum, a service advisor opens the service order file, updates customer and vehicle information, identifies customer needs, communicates completion expectations, finalizes the invoice, explains services performed, answers customer questions/complaints and collects payment. An estimate is prepared and gets the customer to authorize the work on their vehicle. Auto service advisors also work with customers to schedule service appointments and handle telephone enquiries.
Also known as:
- Automotive Service Advisor
- Technical Advisor
- Inside Sales
Salary
Average Salaries by Region
| Region | Average Salary |
|---|---|
| Canada | $50,986 |
| British Columbia | $54,685 |
| Alberta | $53,686 |
| Saskatchewan & Manitoba | $45,789 |
| Ontario | $52,567 |
| Quebec | $55,889 |
| Atlantic Provinces | $40,477 |
Occupation Outlook
Forecast: Total jobs over 5 years
| Region | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|---|---|
| BC | 5,249 | 5,468 | 5,620 | 5,766 | 5,912 | 6,061 |
| Alberta | 6,055 | 6,164 | 6,329 | 6,486 | 6,648 | 6,815 |
| Saskatchewan & Manitoba | 3,520 | 3,573 | 3,656 | 3,737 | 3,821 | 3,909 |
| Ontario | 16,038 | 16,592 | 17,066 | 17,515 | 17,963 | 18,405 |
| Quebec | 11,092 | 11,329 | 11,568 | 11,795 | 12,033 | 12,281 |
| Atlantic provinces | 3,425 | 3,461 | 3,518 | 3,570 | 3,625 | 3,683 |
Full Time & Part Time Breakdown
Full Time vs. Part Time Overall
Full Time in 2018
Part Time in 2018
Diversity
Education, Training & Experience
- High School diploma or equivalent
- Experience in Customer Service
- Experience in automotive service an asset
- Experience with a Customer Relationship Management software (eg: Reynolds & Reynolds) is an asset
- Valid Driver’s License
- Training is on-the-job with some in class and online options
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