AutoConnex Connecting you to the automotive aftermarket

Web page last modified: 09-15-2018 02:08 EST


An automotive service advisor acts as a bridge between the customer and the automotive service technician.  They work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions. The advisor translates repair problems, which may be very complicated, into language the customer can understand.  

In sum, a service advisor opens the service order file, updates customer and vehicle information, identifies customer needs, communicates completion expectations, finalizes the invoice, explains services performed, answers customer questions/complaints and collects payment. An estimate is prepared and gets the customer to authorize the work on their vehicle. Auto service advisors also work with customers to schedule service appointments and handle telephone enquiries.

Also known as:

  •       Automotive Service Advisor
  •       Technical Advisor
  •       Inside Sales


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Average Salaries by Region

Canada $50,986
Alberta $53,686
Ontario $52,567
Quebec $55,889
Region Average Salary
Canada $50,986
British Columbia $54,685
Alberta $53,686
Saskatchewan & Manitoba $45,789
Ontario $52,567
Quebec $55,889
Atlantic Provinces $40,477


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Forecast: Total jobs over 5 years

Region 2017 2018 2019 2020 2021 2022
BC 5,249 5,468 5,620 5,766 5,912 6,061
Alberta 6,055 6,164 6,329 6,486 6,648 6,815
Saskatchewan & Manitoba 3,520 3,573 3,656 3,737 3,821 3,909
Ontario 16,038 16,592 17,066 17,515 17,963 18,405
Quebec 11,092 11,329 11,568 11,795 12,033 12,281
Atlantic provinces 3,425 3,461 3,518 3,570 3,625 3,683


Full Time vs. Part Time Overall


Full Time in 2018

99%

Part Time in 2018

1%

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Region Full Time Part Time
B.C. 99% 0%
Alberta 99% 0%
Saskatchewan & Manitoba 93% 6%
Ontario 99% 0%
Quebec 98% 2%
Atlantic 99% 0%


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Gender Breakdown

Men and Women Working in the Aftermarket Sector


Males in 2017

77%

Females in 2017

23%
Age Range Percentage
Less than 20 3%
20-29 20%
30-39 22%
40-49 34%
50-59 18%
60+ 4%

  • High School diploma or equivalent
  • Experience in Customer Service
  • Experience in automotive service an asset
  • Experience with a Customer Relationship Management software (eg: Reynolds & Reynolds) is an asset
  • Valid Driver’s License
  • Training is on-the-job with some in class and online options

On average service advisors have

14.6 years of experience

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Avg. Years Experience Breakdown

Less than 1 year 6%
1-5 years 21%
Over Five Years 73%

Avg. Years Experience Breakdown

Experience Percentage
Less than 1 year 6%
1-5 years 21%
Over Five Years 73%


Customer Support Representative - Wholesale (Teamrecruiter.com)

Teamrecruiter.com An automotive service advisor acts as a bridge between the customer and the automotive service technician.  They work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions. The advisor translates repair problems, which may be very complicated, into language the customer can understand.   In sum, a service advisor […]
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Print Three North Bay An automotive service advisor acts as a bridge between the customer and the automotive service technician.  They work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions. The advisor translates repair problems, which may be very complicated, into language the customer can understand.   In sum, a service advisor […]
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